Our experience with CARE has been truly a positive one, in fact a very positive one. We are constantly impressed and pleased by the level of server and speed with which our requests and issues are dealt with. The skill and dedication demonstrated by the team has been nothing short of excellent. Thank you and Keep up the good work!
In order to fulfill restaurant and hospitality business customer needs during odd hours, it is a requirement for us to stay operational even after normal working hours. Hence the 24 hours support service by CARE have been a huge help to us. CARE has also helped us kept our budget tight by providing a one stop service on related problems. CARE engineer display both professionalism and knowledge to provide customized service to meet our needs and it feels like having your very own IT team in the company. Thanks to the support from CARE, we can reduce our worry on issues due to security of information and technical problem this channeling our focus on core business.
Throughout the years of service, CARE engineers have been reliable and dedicated. They had demonstrated their competency and experience and are able to work independently. There were occasions whereby we have given CARE our IT requirements for the works that need to be done, like network cabling or revamp of Server room. CARE was able to gather the vendors, coordinate and direct the IT works with impressive results.
CARE is different from other IT vendor as they try to preempt problems and not merely solve it when they arise. They also invested considerable amount of time and effort to study the current IT infrastructure and gave proposals to improve and stabilize it so that we would not have repeated network problems.
As with any business entity relying heavily on IT since our Clientele is located worldwide, we sought for service that was timely, proactive and robust to our needs. CARE has demonstrated that they have the technical knowledge; the dependability and most importantly, sensitivity and awareness in addressing our concerns. We can now function positively and concentrate on our business with minimal disruptions and in full trust on CARE to look after our IT needs.
CARE can assist organizations in improving productivity as they stay appraised of new IT developments in the field, including cost improvement plans that are right for the company's operation. Most importantly, CARE also constantly improves their own operations to make the clients experience with them a better one.
Their Principal and Engineers have proven to deliver what they have promised and must be commended for their dedications. Their team of knowledgeable and experienced engineers is very responsive and reacts promptly to fault calls. CARE's engineers are also very dedicated in their work, often taking efforts to go the extra mile to get the job done even if it means working round the clock after office hours.
With good maintenance of the computer and servers, Information Technology is now an asset rather than a burden. The new system that CARE has created for us aids us greatly in our work by enabling users to share bigger file sizes with ease and faster transfer of files.
I am a business owner myself, and I am very happy to be working with an organization that understands relationships are built over time, and by going above and beyond the terms of an agreement. It is about trust and commitment, and as such, I provide a glowing recommendation for CARE as a valuable partner and one who will ensure the well and preventive maintenance of your computer network.
CARE has proven to have an effective fault reporting system by implementing a standard troubleshooting procedure that ensures IT support is always available to us. CARE's remote support has been effective and prompt. Problems that could not be solved remotely are promptly resolved by on-site visits. We are happy to note that the CARE team is made up of experienced engineers who adhere to their belief in excellent service delivery.
The CARE team reviewed the existing infrastructure and our problems with the servers and computers and took time to correct the IT setup. With a sound IT infrastructure in place, our team can function confidently which allows us to concentrate on our core business with minimal disruptions.
CARE is an effective and efficient IT service provider. We have now entrusted CARE to support our overseas entities in United Kingdom. We are confident of their support services, both in-house and on a remote support provision.
We are a small set up with a view to expand in the future. CARE was able to recommend IT solutions that suited our budget and requirements and since then we have had excellent service from CARE. We would not hesitate to recommend CARE to other companies who value excellent and reliable customer service.
CARE has outshined many other IT companies by proving to be highly reliable and responsible. As one of the early clients of CARE, I am delighted that they are able to maintain a high level of service throughout the partnership.
CARE has re-done our whole network setup; they upgraded and configured our server to optimize performance. As an end user, we could feel the difference, our computers were much faster, and loading of programs, typing of documents and day to day use of computer was also much faster.
As with any business concerns, IT connectivity and protection of data are vital factors for ensuring that firms can operate at an optimal and effective level. The CARE team listened to our problems concerning the servers and computers and in turn they studied our work environment and advised us about our existing set up. Based on our requirements, they drew up a work plan to revamp and strengthen our infrastructure and met our timeline of resolving our IT problems.
Previously, I had engaged a freelance IT engineer. However, it was when my Server broke down during the evening that I found out the importance of having an experience and reliable IT vendor. That day, the freelance IT engineer did not respond to my urgent calls. As it was nearing 6pm and the server problem was not yet resolved, I decided to call CARE which was recommended to me by another company. CARE's engineers came down to the site even though the call was made slightly after 6pm. Sensing the urgency of the problem, the Senior IT engineer started working on the problem immediately. The engineers finally got the server up and running at about 4am. I am glad that my business operations were not affected greatly by the downtime from the server.
CARE currently handles our server co-location, computer and server maintenances, Data Recovery (if and when necessary), mirroring and cloning of hard drives - basically all our IT requirements. The engineers at CARE also take time to advise us when our equipment is in need of replacement or upgrade. I do not have to worry about my IT at all as I find that my IT is in very safe hands.
There was an occasion when our server had crashed and all the data were lost. CARE was very quick to dispatch a team of IT specialist after the incident was reported. To my amazement, they were able to work under immense pressure and resolve the issue quickly to get the server up and running within hours of receiving the call. All the data in the server were also recovered and our company was able to continue its business with little disruption and downtime.
As our organization has a complex and intricate IT Infrastructure, I was surprised that CARE's engineer was able to adapt quickly to the new IT environment and move quickly to resolving the problems. Although we have our own IT department and engineers, CARE was appointed as our IT vendor to compliment the operations of our department.
What CARE has implemented has been reliable and supportive of our business requirements. Our systems have been running smoothly and we have not had to deal with technical difficulties on a day to day basis. To-date, our companies have greatly benefitted from CARE's excellent level of service and it's experienced IT engineers.
The people at CARE have demonstrated time and again they have sound technical knowledge. What also impressed me is their responsiveness in attending to our request for assistance. Problems always get resolved within the same day; in fact 90% of the time within 2 hours. I would gladly recommend CARE to any company looking for professional prompt IT support services.
Care has definitely distinguished themselves from other IT companies by remaining highly responsive and responsible. CARE adopts the concept of active monitoring to prevent and preempt problems. For example, CARE's server monitoring system is very helpful and is able to detect problems before users report it.
We have found the CARE engineers to be professional, helpful, diligent, and responsive. We are also able to put our mind at ease even with several servers and POS systems operating after office houses, as we are confident that our systems are in the good hands of CARE.
With the advanced and wide technological landscape, the need for a group of specialized IT engineer to maintain our company's complex IT system is a constant challenge. On many levels, the team at CARE has demonstrated their ability to provide support and deliver a total IT solution for us.
The personnel at CARE are professional, courteous, and have a "can-do" attitude. They take ownership of problems, and are personally invested in getting not just a solution, but a correct, robust solution.
We are happy to note that the CARE team is made up of experienced engineers who adhere to their belief in excellent service delivery. I will definitely recommend CARE to any organization in need of a trust-worthy IT vendor.
CARE has provided a level of technical support that is aligned to the level of service and quality that our clients have come to expect of us. Through our collaboration with CARE, the quality service is augmented with an efficient logistics system. We are able to deliver complete value chain to our customers. The result is a smooth technical support experience for our customers.
Our past experiences working with CARE found CARE engineers to be very hardworking, reliable and responsible. CARE demonstrated commitment and delivered what they promise. With the assistance of CARE's technical recommendations and we trust, things will be in good hands to achieve our business objectives.
The CARE team has earned my trust and I know I can reply on them to work on my computer problems without supervision when I am out of office. They are hardworking people who are willing and able to accommodate to my erratic work timings.
We are pleased that CARE's expertise have valued added to our operations by ensuring smooth IT with little downtime. We are indeed very glad to have CARE as our preferred partner for IT solutions.
CARE has responded to our IT requirements well and had many a time gone an extra mile to ensure our operations are effectively supported. We have entrusted CARE to support our local office and overseas entities on remote provision. We are confident of their IT support services, both in-house and on a remote basis.