Vision & Mission
CARE’s vision and mission is to provide quality IT service and solution to businesses around the world so that clients can concentrate on their core businesses without having to worry about IT. CARE will assist companies to build a strong and stable IT infrastructure whereby disruptions are kept to the minimal through the 4-S model, which is to: Stabilize, Structure, Secure & Strengthen. CARE will be reliable and dependable so that companies will not worry about IT problems when they encounter one knowing that we will always be there to resolve it and to propose solutions to overcome it. Most importantly, CARE wants to make IT work for companies instead of companies working for the IT.
Core Values
Qualified IT Engineers
CARE emphasizes on good quality engineers. All our engineers are certified and comes with at least 2 years of working experience. The certifications are in different areas ranging from common ones such as Microsoft and Cisco to niche ones such as Linux and VMware. This ensures that we have a team with varied expertise to handle the many different IT infrastructure combinations.
Improvements through Technology
CARE invests in advanced technological systems that allows us to have good visibility of clients IT infrastructure at a glance. This also greatly helps us organize the enormous amount of information that passes through and optimize the workflow processes to increase efficiency. CARE’s clients can feel the difference as we are able to take note of specific requests and requirements.
Preventive Approach in Managing IT
CARE adopts a pro-active preventive approach to managing IT. The CARE team actively resolve errors or warnings which shows in the system preventing break downs. CARE does not wait until a major server breakdown or total failure to happen before reacting. In such events, clients typically feel very stressful as well because their whole operation can come to a halt.
Serious About Quality Service
CARE is serious about quality service and response time. Having enrolled into ISO 9001:2008 voluntarily, CARE gets audited every year so that our operations are examined by unbiased, external parties. This allows us to get fresh perspective for improvements and at the same time keeps us in check ensuring that we meet our SLAs. Having the ISO 9001:2008 also assures clients that the same procedures and treatment are carried out.
Clear Goals for Client’s IT
CARE has a guided structure for IT setups. Our 4-S model will ensure that clients are guided to achieve certain standard in their IT infrastructure. The 4-S Model is to: Stabilize, Structure, Secure and Strengthen.