What is IT outsourcing?

IT outsourcing is defined as the contract that is made with the vendors outside the company to perform several IT functions, like data entry, application development and IT maintenance, data operations, network management, and disaster recovery, etc. These vendors can be IT professionals, who provide freelance IT services to other companies in exchange of some amount as service fee.

IT Outsourcing is a prominent way to acquire professional IT services at low prices rather than hiring an individual for full time. Initially, a startup company or organization may or may not be at a stage of outsourcing IT support but as the business grows, outsourcing becomes the true solution.

Pros of Outsourcing

The core benefits of outsourcing IT services are as follows:

• Access to Current Technology: The unpredictability or impulsiveness of IT can rapidly obsolete IT skills. Every year, the software is updated and eventually replaced with the recent ones. It is quite possible that by the time the staff is trained on previous technology, another new technology develops. Outsourcing professionals must be up-to-date and well-trained to survive. Thus outsourcing IT services helps the business to acquire modern IT solutions.
• Cost Saving: One of the main reason that most of the companies use IT outsourcing is because they help the business to cut short their expenses and control the costs. Companies only have to pay for the services of their need and avoid to make a large investment in software, infrastructure and personnel.
• Flexibility: Companies should be flexible enough to keep themselves in pace with the fluctuating business settings, for which their IT functions must respond immediately to the sudden variability. IT outsourcing vendors can help them with the vast variety of resources, capabilities, and skills, particularly when the company’s own IT staff does not possess such abilities.
• Enhanced Business focus: IT outsourcing lets the organization fully focus on the key business issues while leaving the IT challenges on the experts from the outside vendors. This assists the company managers to keep their focus on one major point that would bring success to the business.

Cons of Outsourcing

The companies that seek help from the outside vendors regarding IT can face security risks because they have to share (to some extent) their company’s confidential information to the third party, which can be misused, inadvertently exposed, or mishandled by the outsource service provider.

In addition to that, there are high chances that the company might encounter some problems and troubles in getting their workers and employees to collaborate or communicate efficiently with the third-party service providers. This problem mostly occurs when the vendors are working overseas.

Important Aspect of IT Outsourcing

For an IT vendor to ensure proper management of clients, it must keep a clear communication with the clients as well as have proper records. For this purpose, IT helpdesk of the IT vendor ensures smooth communication between the company and IT vendors. The efficient and reliable IT helpdesk make sure that all the faults have been logged and reported with ease. With the IT helpdesk, IT vendor can get clear understanding about the challenges of their work that they need to address.

Future of IT Outsourcing Trend

The IT outsourcing trend is increasingly emerging as a strategic tool for organizations. The leading industries and companies have understood that involving third-party vendors for gaining IT services can assist the company to grow and get a competitive advantage as they have access to the expertise they don’t have within their own company. IT outsourcing can offer cost-efficiency and flexibility with the increasing workload. 

Reach out to CARE Team to get a quote for your IT Outsourcing today !